FAQ
FAQ
What is the difference between Home Broadband and Business Broadband?
Home Broadband is designed for residential use, offering speeds and features suitable for streaming, browsing, and casual use. Business Broadband provides higher speeds, enhanced reliability, and additional features like static IPs, prioritized customer support, and scalability for multiple users and devices.
How do I choose the best broadband plan for my needs?
Assess your requirements based on usage patterns. For casual browsing and streaming, Home Broadband plans are sufficient. Businesses should consider factors like speed, data limits, reliability, and the number of users to choose an appropriate Business Broadband plan.
What factors affect the internet speed I receive?
Internet speed can be influenced by the following:
- The plan you choose (speed cap).
- Number of connected devices.
- Quality of the router/modem.
- Distance from the broadband provider’s exchange or data center.
- Network congestion during peak hours.
Can I upgrade or downgrade my broadband plan?
Yes, most providers allow you to upgrade or downgrade your plan. It’s advisable to contact customer support to discuss your requirements and check for any additional charges or contract implications.
What should I do if I experience frequent downtime or connectivity issues?
- Restart your router/modem.
- Check cables and connections.
- Contact your broadband provider to report the issue and inquire about outages.
- For Business Broadband, you may have access to prioritized customer support for faster resolution.
